Owners of Apple's new foldable iPhone Duo have reported cracks in the device’s screen just days after its global release on Friday. According to multiple reports, users experienced issues shortly after purchase, with some devices cracking within hours.
Key Takeaways
Owners of Apple's new foldable iPhone Duo have reported cracks in the device’s screen just days after its global release. According to multiple reports, users experienced issues shortly after purchase, with some devices cracking within hours.
- Owners report cracks and malfunctions in the iPhone Duo's inner display
- Apple acknowledges issue affecting a 'small number' of units, offers replacements
- Users describe audible cracks and screen damage during normal use
- The device retails from $1,999 (£1,499) and has sold out globally
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▼Source Claims Check
3 Differences FoundAll 3 publishers report consistent facts across 3 key claims. 3 points of difference noted.
| Claim | Status | Reason | |
|---|---|---|---|
| Apple's Response | 1 Difference | The Guardian and Sky News report that Apple has acknowledged the screen issues, while Daily Mail states that Apple has not formally acknowledged the problem. | ▼ |
| Cause Of Issue | 1 Difference | The Guardian and Sky News report that Apple has not commented on the cause, while Daily Mail suggests a possible cause for the screen issues. | ▼ |
| Demand For Iphone Duo | 1 Difference | The Guardian highlights Apple's statement on extraordinary demand, while Daily Mail and Sky News focus on the device being sold out globally until January 2027. | ▼ |
| Screen Issues | Broad Agreement | Users report cracks in iPhone Duo screens. | |
| User Experience With Replacements | Broad Agreement | They said their local Apple store had replaced the phone immediately. | |
| Repairability And Warranty | Broad Agreement | According to Apple's warranty, hinge failures caused by normal use are covered for one year. |
Apple's Response
▼The Guardian and Sky News report that Apple has acknowledged the screen issues, while Daily Mail states that Apple has not formally acknowledged the problem.
Cause Of Issue
▼The Guardian and Sky News report that Apple has not commented on the cause, while Daily Mail suggests a possible cause for the screen issues.
Demand For Iphone Duo
▼The Guardian highlights Apple's statement on extraordinary demand, while Daily Mail and Sky News focus on the device being sold out globally until January 2027.
Screen Issues
Broad AgreementUsers report cracks in iPhone Duo screens.
User Experience With Replacements
Broad AgreementThey said their local Apple store had replaced the phone immediately.
Repairability And Warranty
Broad AgreementAccording to Apple's warranty, hinge failures caused by normal use are covered for one year.
This analysis is AI-generated and may not perfectly represent each source's reporting. Always read the original articles for full context.
The Guardian and Daily Mail highlighted complaints from users who noticed cracks and malfunctions in the inner display of their iPhone Duos. One user in Australia reported that their device cracked within six hours of taking ownership, while another described hearing an audible crack followed by screen damage. Apple confirmed the issue, stating that a 'small number' of units were affected and offering replacements through AppleCare.
Apple has acknowledged the problem, advising customers to contact AppleCare for replacements if they encounter issues with their iPhone Duo display. The company described demand for the device as 'nothing short of extraordinary,' with all color and memory options sold out globally until January 2027, according to a report in the Economic Daily.
Experts have weighed in on the situation, noting that screen issues are common with new product launches. Francisco Jeronimo, vice-president of data and analytics at IDC, compared the current problems to those faced by Samsung's original Galaxy Fold in 2019. He emphasized the importance of Apple's response in mitigating damage to the device's reputation.
How this summary was created
This summary synthesizes reporting from 3 independent publishers using AI. All sources are cited and linked below. NewsBalance is a news aggregator and media literacy tool, not a news publisher. AI-generated content may contain errors or inaccuracies — always verify important information with the original sources.